SmartComplaints™ categorization tool for medical device complaints

Powered by machine learning models trained on 6 million complaints, SmartComplaints™ automatically categorizes complaints according to MDCG-recommended IMDRF Adverse Event Terminology and FDA Event Type.

Trial version features

Discover how SmartComplaints™ can transform your complaint categorization process.

  • Free, no credit card required
  • Test our models on up to 100 complaints (batch or individual upload)
  • Instant categorization of your complaints according to IMDRF Annex A and E Codes and FDA Event Type
  • No persistence, none of your uploaded data are stored

Manual or batch upload

Immediate categorization

No persistence

Custom version features

Unlock the full potential of SmartComplaints™, tailored to meet the specific needs of your organization. Features that can be included in a custom application include:

  • Unlimited complaint upload
  • Comprehensive IMDRF Categorization (all IMDRF Annex Codes)
  • Custom categorization models (tailored to your device types and internal processes)
  • Complaint review and verification
  • Reporting functions (export standard reports)
  • Secure data storage
  • Integration with your complaint management system

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